Total Quality Management Practices from Unit Nurse Managers’ Perspectivese-JuniperPublishers-JOJ Nursing & Health Care

JUNIPER PUBLISHERS-JOJ Nursing & Health Care

Total Quality Management Practices from Unit Nurse Managers’ Perspectivese

Authored by Soha Mamdouh Elkholy*

Unit nursing managers act as a quality model by personally exhibiting desired characteristics and spending time walking around, listening to staff members, learn to be more like a coach, provide autonomy and allow risk taking while being fair and compassionate, engage in the delicate balancing act of ensuring quality to external customers while at the same time paying attention to the needs of internal customers. Assess TQM practices from unit nurse managers’ perspectives at Menoufia University hospital. Assess TQM practices from unit nurse managers’ perspectives at Menoufia University hospital. Over half of unit nurse managers perceived TQM practice were at poor level, while below quarter at average level, and more than quarter at good level. Around half of unit nurse managers their perspectives were at poor level for five TQM criteria. Organizational value TQM criteria showed that the highest (44.4%) poor level was for emergency hospital unit nurse manager. While patient delight TQM criteria showed poor level from unit nurse manager perspective (35%, 50%, and 55.6%) for Main University hospital, Oncology institute, Specialty hospital, and Emergency hospital respectively. Process excellence TQM criteria showed that the highest (55.6%) poor level from unit nurse manager perspective was at Emergency hospital. Organizational learning criteria showed poor level (43.8%, 50%, 50% and 66.7%) for Specialty hospital, Main University hospital, Oncology institute, and Emergency hospital respectively. Also scorecard excellence criteria showed poor level (31.3%, 35%, 66.7% and 66.7%) for Specialty hospital, Main University hospital, Emergency hospital, and Oncology institute respectively. Unit nurse managers’ perception of TQM practices criteria was poor. As a nurse manager develop, publish and advertise to staff nurses’ TQM framework which include value, objective, and quality guidelines. Be role model of TQM culture among staff nurses. Develop clear and effective strategies and supporting plans for achieving TQM objectives.

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